SHIPPING & RETURNS

SHIPPING POLICY

Please note that we do not ship on weekends or US holidays.

When placing your order, please review your shipping address carefully. Shipping fees are non-refundable. The Organization not responsible for lost or returned items/packages due to address errors. If you do not receive your package please contact the shipping provider or check with your local post office. If you think your package is lost, please contact refunds@xcaiburs.com with your order number so we can investigate and determine if the package can be retrieved or found. If the package cannot be found, we will create a case with the shipping company, this process can take 2 -3 weeks once it is reported to us.

 

Orders are shipped by a carrier of our choice (either USPS or FedEx) and can take up to two weeks for delivery. Orders may be broken up into multiple shipments depending on stock location. Orders can take up to 10 business days to process before shipping for made to order or custom items. An order can only be edited on the same day that it is placed.

 

Please note that all expedited orders ship on the next business day; we do not ship on weekends or US holidays. If you place an express order on Friday, it will not ship out until Monday.

 

FedEx does not ship to P.O. Boxes. If you choose a FedEx expedited option and enter a P.O. Box, we will ship your order using USPS Express.


Once your order ships, you will receive an e-mail with tracking information. Please allow up to 24 hours for that tracking information to update. Tracking numbers beginning with 940 or any letter can be tracked at www.usps.com. Tracking numbers beginning with 605 or 771 can be tracked at www.fedex.com.

RETURN & EXCHANGE POLICY

Returns-Returns are accepted up to 30 days after delivery date for a full refund of merchandise. Original shipping charges are non-refundable. Refunds for merchandise are issued to the original form of payment. All sales are final.

 

Returns and exchanges are not accepted for international orders.

If your order contains incorrect or defective items, please contact us within 3 business days of delivery and we will happily resolve the issue. Our Customer Service Team is available Monday – Friday, 9 AM to 5 PM CT and can be reached at 281-466-9840 or refunds@xcaliburs.com. All returned merchandise must be unused and unwashed. Any returned products showing signs of wash or wear will not be refunded and will be donated to a local charity.

 

If merchandise is returned beyond the 30 day period, or otherwise ineligible per our policy (such as clearance, made-to-order, and international). Tax and shipping costs will not be refunded.

 

Please allow 3-4 weeks to process your return or exchange. If you require an exchange sooner than 3-4 weeks, simply place a new order online and return the unwanted merchandise for a refund. Should any issues or questions arise regarding your return or exchange, you will be contacted via e-mail.

 

To return items, please return the merchandise and the completed Refund/Exchange Form to:

 

Xcaliburs

Atten: Refund/Exchange

14935 Dunwoody Bend

Cypress TX. 77429

Refund/Exchange Form: 
 

Returns & Exchange Form
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CUSTOMER SERVICE

(281) 466 - 9840

sales@xcaliburs.com

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